Ruiyou Import and Export Trade Co., Ltd.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Items must be new, unused, unwashed, and in their original packaging.
- Return requests must be submitted within 7 days of receiving your order.
- Products must include all accessories, tags, and labels.
2. Items Not Eligible for Return
- Customized products (unless they are defective or damaged).
- Final sale items or clearance products.
- Products damaged due to customer misuse or improper handling.
3. How to Initiate a Return or Exchange
To request a return or exchange, please follow these steps:
- Contact us at Ruiyou@outlook.com with your order number, reason for return, and photos (if applicable).
- Once approved, we will provide you with the return shipping address and any necessary instructions.
- You are responsible for return shipping fees unless the product is defective or an incorrect item was sent.
4. Refund Process
After receiving and inspecting the returned product, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method.
5. Exchanges
If you prefer to exchange your product for a different size, color, or style, we will process the exchange once the returned item is received and inspected. Additional shipping fees may apply.
6. Important Notes
- We recommend using a trackable shipping method for returns to ensure safe delivery.
- If the returned item does not meet the return requirements, we reserve the right to reject the return or issue only a partial refund.
Contact Information
Ruiyou Import and Export Trade Co., Ltd.
Address: Fujian Road East Side, South of North Third Ring Road, Sheyang Economic Development Zone, Yancheng, Jiangsu, China
Email:19919835163 @outlook.com
Phone: 19919835163
