Ruiyou Import and Export Trade Co., Ltd.
1. What types of products do you offer?
We specialize in exporting bags (handbags, backpacks, tote bags), clothing (jackets, shirts, dresses), and footwear (casual shoes, sports shoes, boots). Our products are sourced from reliable manufacturers with strict quality control.
2. Do you offer international shipping?
Yes, we ship to most countries around the world. Shipping fees, delivery times, and available carriers will be displayed at checkout based on your location.
3. Can I customize my order?
Absolutely! For wholesale or bulk orders, we offer custom design, logo printing, and special packaging services. If you have specific customization requirements, please contact us before placing your order.
4. What payment methods do you accept?
We currently accept the following payment methods:
- Bank Transfer (T/T)
- PayPal
- WeChat Pay / Alipay (for domestic orders)
- Letter of Credit (L/C) (for large orders)
5. How can I check my order status?
You will receive a confirmation email after placing your order and a tracking email once your order has shipped. You can track your order using the provided tracking number.
6. What if I receive a wrong or defective item?
If you receive a damaged, defective, or incorrect product, please contact us immediately within 48 hours of receiving your package. Provide your order number and photos of the product. We will work to resolve the issue as quickly as possible, offering either a replacement or refund.
